Privacy Policy

We process your personal data for the following legitimate purposes:
– To provide and improve our services
– To manage customer accounts and communication
– For billing, payments, and fraud prevention
– To comply with legal and regulatory requirements
– For marketing purposes (with your consent)
– To manage human resources (for employees)

In accordance with GDPR, we rely on the following legal grounds for processing your personal data:
– Contractual necessity: When processing is required to fulfill a contract with you (e.g., delivering a service).
– Legal obligation: To comply with laws and regulations.
– Legitimate interests: For the operation of our business (e.g., fraud prevention) as long as this does not override your rights.
– Consent: When you provide explicit consent for a specific purpose (e.g., for marketing communications).

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once the retention period has expired, personal data will be securely deleted or anonymized.

We may share your personal data with:
– Service providers: Third-party companies that assist us in providing our services (e.g., hosting providers, payment processors).
– Authorities: Government or law enforcement agencies when required by law.
– Business transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We will ensure that any third-party data processors comply with GDPR requirements and offer sufficient guarantees to protect your personal data.

Your data may be transferred and processed outside the European Economic Area (EEA). In such cases, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data and ensure compliance with GDPR.

Under GDPR, you have the following rights regarding your personal data:

– Right of access: You can request access to the personal data we hold about you.
– Right to rectification: You can request corrections to inaccurate or incomplete data.
– Right to erasure (“right to be forgotten”): You can request the deletion of your data under certain conditions.
– Right to restrict processing: You can request limitations on how we process your data.
– Right to data portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.
– Right to object: You can object to the processing of your data, particularly for direct marketing purposes.
– Right to withdraw consent: If you have provided consent for specific data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@searoutes.com

We are committed to safeguarding your personal data and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, secure data storage, and regular security audits.

We use cookies and similar tracking technologies on our website to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

We may update this privacy policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website, and where required, we will notify you of significant changes.

If you believe we have not adequately addressed your concerns, you have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.